Returns & Exchanges
At MOONBOY MUSIC, we want you to be completely satisfied with your audio gear. If your equipment doesn't meet your expectations, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Log into your account and navigate to the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Prepare the Package
Carefully pack your electronics in their original manufacturer packaging, including all manuals, cables, and accessories to ensure a full refund.
Ship the Gear
Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location, keeping your tracking receipt for reference.
Quality Inspection & Refund
Once our technicians verify the condition of the hardware, we will process your refund or ship your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing