Frequently Asked Questions
Everything you need to know about your MOONBOY MUSIC gear.
What is the standard shipping time for audio equipment?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take up to 14 days depending on your location.
Do you offer a warranty on electronic instruments and hardware?
Yes, all MOONBOY MUSIC hardware comes with a standard 1-year manufacturer's warranty that covers any defects in materials or workmanship.
Can I return a product if I am not satisfied with the sound quality?
We offer a 30-day return policy for most items. The product must be in its original packaging and in 'like-new' condition to qualify for a full refund.
Are your digital plugins and sample packs refundable?
Due to the nature of digital goods, software licenses and sample packs are non-refundable once the download link has been accessed or the product key activated.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options like Affirm for high-end studio gear.
Do you provide technical support for setup and installation?
Absolutely. Our expert team is available via email and live chat to assist you with driver installations, MIDI mapping, and hardware troubleshooting.